Privacy Policy

Effective date: August 7, 2026

The Clean Reset respects your privacy. This policy explains what information I may collect through thecleanresetco.com, how I use it, and the choices you have regarding your information.

The Clean Reset is a solo residential cleaning business run by Jessica Knowles, serving western Maine. When this policy says “I,” “me,” or “my,” it refers to Jessica Knowles, owner of The Clean Reset Co.

Information I Collect

Information you provide

You may choose to provide personal information when you:

  • Fill out a quote or contact form
  • Request information about cleaning services
  • Send me an email
  • Submit photos or information about your home
  • Become a client and provide information needed to prepare a quote or complete a cleaning

Depending on what you submit, this may include:

  • Your name
  • Email address
  • Phone number
  • Service address or town
  • Preferred contact method
  • Information about the cleaning you need
  • Rooms or areas you would like cleaned
  • Information about pets, access, scheduling, or household conditions
  • Photos you voluntarily provide
  • Other details you include in a message or form

Please do not send highly sensitive information such as Social Security numbers, banking passwords, or other information that is not needed to provide cleaning services.

Information collected automatically

Like most websites, the site or its hosting provider may automatically collect basic technical information when you visit, such as:

  • IP address
  • Browser and device type
  • Date and time of your visit
  • Pages visited
  • Referring website or search engine
  • Basic server and security logs

This information is generally used to operate, secure, and troubleshoot the website.

How I Use Your Information

I may use information you provide to:

  • Respond to your inquiry
  • Review your cleaning needs
  • Prepare a quote
  • Schedule or provide cleaning services
  • Contact you about a quote, appointment, payment, or other service-related matter
  • Maintain client and business records
  • Improve my services and website
  • Protect the website and business from fraud, spam, misuse, or security problems
  • Meet legal, tax, accounting, or recordkeeping requirements

I do not sell or rent your personal information.

Quote Forms and Google Services

The Clean Reset Co. currently uses Google Forms for its online quote form.

If you choose to submit information through that form, the information you enter is also processed through Google’s systems and is subject to Google’s applicable privacy and security practices.

Information submitted through the quote form may be transferred into my business records so I can review your request, prepare a quote, communicate with you, and provide services.

You are not required to use the online form. You may also contact me directly by email.

Cookies and Similar Technology

The website, WordPress, the hosting provider, or installed plugins may use cookies or similar technology that is necessary for basic website operation, security, preferences, or functionality.

At this time, I do not sell visitor information or use the website to build advertising profiles about individual visitors.

If I later add services such as website analytics, advertising pixels, remarketing, or other tracking tools that materially change how visitor information is collected or used, this policy will be updated to explain those practices.

Third-Party Services

The website may use or link to third-party services, including services such as:

  • Google Forms
  • Google Business Profile
  • Google Maps
  • Facebook
  • Instagram
  • Website hosting and security providers

When you leave this website or interact directly with a third-party service, that company’s own privacy policy and practices apply.

I am not responsible for the privacy practices of websites or services I do not control.

How Information Is Shared

I may share information only when reasonably necessary to operate the business or provide the service you requested.

This may include service providers that help with website hosting, forms, email, file storage, scheduling, business software, or similar functions.

I may also disclose information when reasonably necessary to:

  • Comply with applicable law or a valid legal request
  • Protect the safety, rights, or property of myself or others
  • Investigate fraud, abuse, or security problems
  • Protect or enforce legitimate business interests

I do not sell client information to marketers.

Photos and Information About Your Home

Photos or information you submit about your home are used to evaluate the requested cleaning, prepare an accurate quote, plan the work, or maintain relevant client records.

I understand that information about the condition of someone’s home can be personal. Client photos and household information are not published publicly simply because they were submitted for a quote or cleaning.

How Long I Keep Information

I keep personal information only as long as reasonably necessary for the purpose it was collected or for legitimate business needs.

Some quote, client, payment, service, or communication records may be retained as business records even after the cleaning is complete.

Information may also be retained when necessary for tax, accounting, legal, dispute-resolution, or recordkeeping purposes.

Security

I take reasonable steps to protect the information entrusted to me and use reputable services to store and manage business information.

However, no website, email system, online form, or electronic storage method can be guaranteed to be completely secure.

Your Choices

You may contact me if you would like to:

  • Ask what personal information I have about you
  • Correct inaccurate contact or client information
  • Ask me to delete information that is no longer reasonably needed
  • Ask a question about how your information is being used

Some information may need to be retained when there is a legitimate business, accounting, legal, or recordkeeping reason to keep it.

Children’s Privacy

This website and The Clean Reset’s cleaning services are intended for adults seeking residential cleaning services.

I do not knowingly collect personal information online from children under 13.

Changes to This Policy

I may update this Privacy Policy as the website, services, or technology I use changes.

The effective date at the top of this page will be updated when material changes are made.

Contact

Questions about this Privacy Policy or your personal information can be sent to:

The Clean Reset
Jessica Knowles
maine.clean.reset@gmail.com
thecleanresetco.com